Case management is a coordinated process of obtaining essential resources on behalf of clients. Principal components are assessment of needs and strengths, followed by planning, implementing, and monitoring resources to provide appropriate and continuous services. Case management is characterized by advocacy, communication, and resource management. It promotes quality and cost-effective interventions and outcomes

The Strategic Plan comprises an ambitious set of goals and objectives. It is a “living” document that will guide our focus and activities. As such, some objectives and expected results will be subject to change as information and events unfold. Objectives and measures aligned to drive achievement have also been developed in Units, Sections, and Divisions throughout the Department.

While the economic environment in Arizona has gradually improved, vulnerable individuals and families rely on the Department for life-saving protective services and essential economic support. The Department has made important improvements in how we deliver benefits, goods and services to vulnerable individuals and families. The Plan outlines several of these on-going improvement efforts including cost-saving process improvements, expanded community collaborations, enhanced transparency and increased accountability.

The Arizona State Legislature established the Department of Economic Security in 1972 by consolidating the authority, power, and duties of seven separate state entities, followed by an eighth in 1974. The intent was to provide an integrated approach to human services. On May 29, 2014, the Legislature established the Department of Child Safety, separate from the Department of Economic Security, to provide oversight, transparency, and independence for the state’s child welfare function.

The vision of the Arizona Department of Economic Security (DES) is for every child, adult and family in the State of Arizona to be safe and economically secure. The mission of the Department is to promote the safety, well-being and self-sufficiency of children, adults and families. The Department continues a strong commitment to working with all of Arizona’s 22 tribes. The DES Tribal Consultation Policy demonstrates a fundamental respect for tribal sovereignty and self-determination. DES commits to working in consultation with Tribal Nations to improve the quality, availability and accessibility of human services to children, youth, adults and elders. This report provides an overview of DES actions and activities related to tribal consultations (both formal and informal) conducted over the past state fiscal year to achieve these goals. Our process is one which jointly involves Tribal and Department leadership and staff.

Report of Arizona’s economic security needs and resources; the use, training, and placement of manpower; and recommendations for the forthcoming fiscal year for the state’s development of relevant programs. Also included in the report is a status report and an evaluation of the children and family services training program. This report provides an overview of the Department’s achievements in meeting the needs of Arizonans and highlights the Department’s actions to enhance the safety and self-sufficiency of vulnerable individuals in our state by streamlining both service delivery and administrative functions. The Department is committed to continue to build on its successes and to achieve our mission to promote the safety, well-being, and self-sufficiency of Arizona’s children, adults, and families.

Our Plan includes ambitious, innovative goals and objectives focused on developing great schools, excellent teachers, and successful students. We believe that implementing this Plan in partnership with education, business and community stakeholders will help us achieve our mission: To serve Arizona’s education community, ensuring every student has access to an excellent education.