Case management is a coordinated process of obtaining essential resources on behalf of clients. Principal components are assessment of needs and strengths, followed by planning, implementing, and monitoring resources to provide appropriate and continuous services. Case management is characterized by advocacy, communication, and resource management. It promotes quality and cost-effective interventions and outcomes

While the economic environment in Arizona has gradually improved, vulnerable individuals and families rely on the Department for life-saving protective services and essential economic support. The Department has made important improvements in how we deliver benefits, goods and services to vulnerable individuals and families. The Plan outlines several of these on-going improvement efforts including cost-saving process improvements, expanded community collaborations, enhanced transparency and increased accountability.

The Arizona State Legislature established the Department of Economic Security in 1972 by consolidating the authority, power, and duties of seven separate state entities, followed by an eighth in 1974. The intent was to provide an integrated approach to human services. On May 29, 2014, the Legislature established the Department of Child Safety, separate from the Department of Economic Security, to provide oversight, transparency, and independence for the state’s child welfare function.