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At a “micro” level, the study developed information and provided recommendations to assist each of the paratransit programs in the region to operate services in the most efficient and effective manner possible. At the “macro” level, the study considered alternative regional service designs and developed a regional service plan for the area that would improve mobility for people with disabilities and satisfy the requirements of the Americans with Disabilities Act.
Valley Metro commissioned WestGroup Research to conduct a mail survey with users of transit services that are alternatives to Dial-a-Ride. Respondents included users of cab coupon and voucher programs.
Valley Metro periodically conducts surveys with Dial-A-Ride passengers to gather information on trip making, demographic, and rider satisfaction with transit services. Previous Dial-a-Ride studies were conducted in 2000, 2002, and 2007. Valley Metro commissioned WestGroup Research of Phoenix to conduct a telephone survey with valley DAR passengers.
