The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.

The Arizona Republic reported on a Jan. 10 panel discussion regarding Arizona's vulnerable giant data system called the Student Accountability Information System, or SAIS: Arizona's superintendent of schools, John Huppenthal, says the state's K-12 data system is on the "verge of collapse" and is seeking $35 million in state funding over the next two years to fix and improve outdated systems. "We figure we have 200 people in the department who are essentially full-time data wranglers," Huppenthal said. "It's like monks in the medieval ages copying stuff on paper." The state's K-12 data system was the focus of a panel discussion sponsored by Arizona State University's Morrison Institute for Public Policy. The nonpartisan research group released a report the same day calling the data system "antiquated" and "patched together." The report said the lack of a fully functioning system hampers the state's efforts to improve academic performance.

This follow-up to the 2001 landmark report, "Five Shoes Waiting to Drop on Arizona's Future," focuses on the projected future of the state if Arizona fails to address its Latino educational attainment gap. The publication is more of an economic impact statement than an education report, with indicators pointing out consequences and contributions, depending on action or inaction in closing the gap of Arizona's future workforce.