This research study of pavement smoothness measurement was conducted in order to develop and implement an improved highway smoothness construction specification on asphalt concrete pavements. Achieving a higher level of smoothness on highways during construction results in savings to the taxpayer due to reduced wear and tear on vehicles, and longer highway life. Although the current ADOT specification used for highway smoothness addresses localized smoothness problems, it is difficult to administer due to the measurement system used, and provides little impetus to the contractor to improve his quality of work with respect to overall highway smoothness. This study provided data to assist ADOT in developing a new smoothness specification that would provide incentive to contractors to construct smoother pavements and which is easier for ADOT to administer. In order to provide incentive to contractors, a pavement smoothness construction quality control draft specification and associated measurement procedure was produced.

The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.