The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.

The 2009 Navajo Nation Long Range Transportation Plan is a twenty-year comprehensive plan developed and updated by the Navajo Division of Transportation in a five-year cycle. The plan identifies the Nation’s multi-modal transportation needs over the next 20 years and develops strategies to meet them. The plan provides long range planning policies and implementation strategies for the Navajo Indian Reservation Roads Program improvements. It is based on a comprehensive analysis of all pertinent factors and issues affecting the Navajo Nation’s existing and future transportation needs.