The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.

This report examines community concerns and challenges related to extreme heat during a typical year and during the COVID-19 pandemic. It considers which policies have helped address these concerns and challenges and identifies potential opportunities to further support community members with the challenge of extreme heat. The report focuses specifically on American Indian and Latino/a community members, given their disproportionate risk of experiencing detrimental impacts of extreme heat and overlapping risk factors for negative outcomes of COVID-19.