The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.

This project was undertaken to compare operational and safety characteristics of leading versus lagging protected left turn operation. The measures of effectiveness included field measured intersection delay with leading and with lagging left turns. Intersections in Pima County, Glendale, Tempe and Mesa, Arizona were studied with both leading and lagging operation. Intersection delay studies were also done with first car versus third car actuation of leading protected left turn phases. Signal progression was studied with leading, lagging and combination of leading and lagging left turns which provided the best progression. This evaluation was accomplished with an instrumented vehicle and travel time runs throughout a grid. Accident studies were conducted in Tucson, Pima County and Scottsdale, Arizona. These studies compared accident frequency before and after the conversion from leading to lagging left turns. A public opinion survey was conducted to obtain motorists' preference of leading or lagging left turns.