"This guidelines and procedures manual is intended to be used by the staff of the Arizona Department of Transportation (ADOT) and Arizona's regional transportation planning agencies, which include Councils of Governments (COGs), Metropolitan Planning Organizations (MPOs), and Transportation Management Areas (TMAs). In addition to outlining the guidelines and procedures for regional transportation planning functions, this manual provides an overview of the programs administered by the ADOT Multimodal Planning Division (MPD)."--Introduction, Page 1-1

The Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state's highways; ADOT keeps the roads clean; ADOT keeps the landscaping well maintained; Satisfied with the Motor Vehicle Division; ADOT is moving in the right direction; Dissatisfied with condition of highway shoulders (should be improved); Dissatisfied with nighttime visibility of highway striping; Dissatisfied with the frequency of public transit where they live; and Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways; Enhancing highway safety; and Relieving congestion on highways.