Performance Audit: Arizona Board of Appraisal

Created in 1990, the Arizona Board of Appraisal regulates real estate appraisal in Arizona by licensing and certifying appraisers, registering appraisal management companies (AMCs) and property tax agents, investigating complaints, and issuing discipline for violations of board statutes and rules. The Board’s complaint resolution process has several weaknesses that contribute to potentially untimely and/or inappropriate complaint resolution, such as insufficient documentation regarding some board decisions, delays in assigning complaints for contract investigations, and inadequate monitoring of complaints to ensure timely resolution. Although the Board has taken steps to improve its process, it should develop and implement policies and procedures to address these weaknesses. The Board should also comply with statutory requirements for registering AMCs and develop and implement policies and procedures for providing timely and complete complaint and disciplinary information to the public.