Performance Audit and Sunset Review: Registrar of Contractors

The Registrar of Contractors licenses and regulates residential and commercial contractors. The ROC can improve the regulation of contractors and better protect the public by adequately addressing construction complaints and disciplining contractors when warranted. The ROC should promote earlier resolution of construction complaints by monitoring complaints as they move through its complaint-handling process and by adding time frames to this process, and it should ensure that discipline is imposed in a timely manner. Also, regardless of whether the ROC replaces its current data system, the ROC should take key actions to enable its data system to perform agency functions efficiently and effectively. This report also provides information about the Residential Contractors’ Recovery Fund.